Last updated: 26 October 2026.
Why enquiries are lost
Enquiries arrive by phone, walk-in, website and social media at the same time. Staff look after the families in front of them, and the rest wait. A late reply often means the family has already moved on.
A simple process
- Record every enquiry in one place, whatever the source.
- Reply the same day, even if only to acknowledge.
- Give each family one named contact.
- Follow up on a schedule until they decide.
- Communicate entrance-test dates and requirements clearly.
- Verify documents early and flag gaps.
Make it someone’s job
Follow-up fails when it is everyone’s job. A dedicated admissions team, as in our admission management service, owns the process while your school keeps every decision.
Frequently asked questions
How quickly should a school reply to an admission enquiry?
As quickly as possible, ideally the same day.
Should social media enquiries be tracked too?
Yes. Treat them like any other enquiry.